Returns & Exchanges

At Bike Village, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return or exchange any item in its original condition within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Carefully place the items in their original packaging, ensuring all tags are attached and any tools or manuals are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

4

Receive Refund or Exchange

Once our technicians inspect your return, we will process your refund to the original payment method or ship out your replacement gear within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing